Terms & Conditions

Introduction

This is the terms of use when purchasing from www.brother-and-sisters.com. Using the website or purchasing from our store forms a contract between you and Brother & Sisters Group LP (Company number: SL032953). Please make sure that you have read and understood these terms of use.

Brother & Sisters Group LP address: 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom. 

Returns are NOT accepted to this address. To exercise your right and receive the necessary information about returns/exchange, you must contact us. Specify your request and make sure to provide your order number. 

Once the order has been placed successfully, an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct. 

If you do not receive an order confirmation email, please contact us before placing a new order. 

Payment methods and cards

You can choose to pay by credit card, debit card iDeal, Bancontact, SOFORT Banking or PayPal. The accepted cards are VISA, MasterCard, Maestro and American Express.

Price

All the prices are without VAT. The prices do not include the shipping cost.

The price of the shipment varies depending on the country. 

Fees and taxes from your country may be applicable for countries outside of the EU. Please contact the customs office in your country to learn if there are any other charges.

Shipping

Please read our Shipping Policy for more information about our shipping methods, processing and delivery time.

Right of withdrawal

All* private consumers have the right of withdrawal. The consumer has a period of thirty (30) days from the date of receipt of the product from his order, to retract. He will be required to return any product that does not suit him and request the exchange or refund without penalty, with the exception of the return costs, within fourteen days of receipt by Brother & Sisters Group LP of the refund request.

The product must be returned in perfect condition. If necessary, it must be accompanied by all its accessories. It is understood that the customer will bear the costs of returning the product in the event of withdrawal, as well as the cost of returning the product if the latter, due to its nature, cannot normally be returned by post.

If the above obligations are not fulfilled, the customer will lose his right of withdrawal and the product will be returned to him at his expense.

The customer is recommended to make the return using a solution that allows tracking of the package. Otherwise, if the returned package does not reach our warehouse, it will not be possible to launch an investigation with the postal services in order to ask them to locate the parcel.

The refund will be made using the same payment method as that chosen by the customer for the initial transaction, unless the customer expressly agrees with us to use another method of payment, and to the extent that the refund does not entail any costs for the customer.

We also reserve the right to defer the refund until receipt of the product or as long as the customer has not demonstrated that the product was delivered to us, if such a demonstration has not previously taken place.

In the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product (s), the customer may be held liable.

* Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.

Return & exchange

All* private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies only in the case that Brother & Sisters is notified within this period, and in the case the product and it’s original packaging can be returned to the same condition as when received.

To exercise your right and receive the necessary information, you must contact us. Specify your request and make sure to provide your order number. 

Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason we recommend that you send the package with a tracking option. For the refund, we use the same payment method you used for the original transaction. Brother & Sisters reserves the right to reject returns or exchanges if the conditions are not met.

If you would like to exchange your jewelry for another size (if it is not a customized size), simply send it back to us, unworn, and we will assist you by sending out the correct size. (You may be responsible for shipping costs of the new product being sent out.)

Brother & Sisters does not handle returns and exchanges for Brother & Sisters products purchased outside of www.brother-and-sisters.com. Please contact the company where you purchased the Brother & Sisters product.

* Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost.

Faulty delivery

If you have not received what you ordered, make sure you contact the Brother & Sisters support team as soon as it has been discovered. When contacting the team, please specify your full name, order number and a detailed description of the issue at hand. It is your responsibility to make sure the shipping address is complete and correct.

We are NOT responsible for unclaimed, lost or returned items due to an incorrect address provided for shipping. If, for example, you forgot to include your apartment number and the package is returned to us, we are charged for the return shipping (3€ for a EU country and 5€ for a non-EU country). We have already incurred the cost to ship your product. If you would like your package resent, you must pay return shipping (3€ for a EU country and 5€ for a non-EU country) and reshipping (5€ for Standard Shipping and 15€ for Express Shipping) and we will resend it right away.

Please contact us.

Intellectual property rights

All intellectual property rights on the website are owned by Brother & Sisters Group LP. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of Brother & Sisters Group LP.

The www.brother-and-sisters.com website may include user generated content from e.g. social media applications. Brother & Sisters Group LP does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our customer service. You can use the contact us form.