Terms & Conditions
Brother & Sisters Group LP address: Suite 1, 4 Queen Street, Edinburgh, EH2 1JE, United Kingdom.
Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct.
If you do not receive an order confirmation email, please contact the customer service before placing a new order. Use our contact form or email the customer service team on firstname.lastname@example.org
Payment methods and cards
You can chose to pay by credit card, debit card, PayPal, iDeal, Bancontact or SOFORT Banking. The accepted cards are VISA, MasterCard and American Express. For all orders made with credit cards, money will not be withdrawn before the merchandise have been shipped.
All the prices are without VAT. The prices do not include the shipping cost.
The price of the shipment varies depending on the country.
Fees and taxes from your country may be applicable for countries outside of the EU. Please contact the customs office in your country to learn if there are any other charges.
Please read our Shipping Policy for more information about our shipping methods, processing and delivery time.
Return & exchange
All private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies only in the case that Brother & Sisters is notified within this period, and in the case the product and it’s original packaging can be returned in the same condition as when received.
To exercise your right and receive the necessary information you must contact the Brother & Sisters customer service. Specify your request and make sure to provide your order number. Use our contact form or send an email to email@example.com
Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason we recommend that you send the package with a tracking option. For the refund we use the same payment method you used for the original transaction. Brother & Sisters reserves the right to reject returns or exchanges if the conditions are not met.
Brother & Sisters does not handle returns and exchanges for Brother & Sisters products purchased outside of www.brother-and-sisters.com. Please contact the company where you purchased the Brother & Sisters product.
The warranty is valid one year from the date of the purchase. The warranty covers manufacturing errors and quality problems. It is not valid if the damage is caused by incorrect usage and/or accidents.
Make sure you contact the Brother & Sisters customer service as soon as the manufacturing error has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. We also need a photo clearly showing the defect.
If you have not received what you ordered, make sure you contact the Brother & Sisters customer service as soon as it has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. It is your responsibility to make sure the shipping address is complete and correct.
Intellectual property rights
All intellectual property rights on the website are owned by Brother & Sisters. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of Brother & Sisters.
The www.brother-and-sisters.com website may include user generated content from e.g. social media applications. Brother & Sisters does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service. You can use the contact form on our website or email the customer service on firstname.lastname@example.org