Introduction

This is the terms of use when purchasing from www.brother-and-sisters.com. Using the website or purchasing from our store forms a contract between you and Brother & Sisters Group LP (Company number: SL032953). Please make sure that you have read and understood these terms of use.

Brother & Sisters Group LP address: Suite 1, 4 Queen Street, Edinburgh, EH2 1JE, United Kingdom. Support phone number: +448081892335.

Order confirmation

Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct. 

If you do not receive an order confirmation email, please contact the customer service before placing a new order. Email the support team on support@brother-and-sisters.com

Payment methods and cards

You can choose to pay by credit card, debit card iDeal, Belfius, Bancontact, ING Homepay, Giropay, SOFORT Banking or PayPal. The accepted cards are VISA, MasterCard, Maestro and American Express.




Price

All the prices are without VAT. The prices do not include the shipping cost.

The price of the shipment varies depending on the country. 

Fees and taxes from your country may be applicable for countries outside of the EU. Please contact the customs office in your country to learn if there are any other charges.

Shipping

Please read our Shipping Policy for more information about our shipping methods, processing and delivery time.

Return & exchange

All private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies only in the case that Brother & Sisters is notified within this period, and in the case the product and it’s original packaging can be returned to the same condition as when received.

To exercise your right and receive the necessary information you must contact  Brother & Sisters support team. Specify your request and make sure to provide your order number. Send an email to support@brother-and-sisters.com

Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason we recommend that you send the package with a tracking option. For the refund we use the same payment method you used for the original transaction. Brother & Sisters reserves the right to reject returns or exchanges if the conditions are not met.

If you would like to exchange your jewelry for another size (if it is not a customized size), simply send it back to us, unworn and we will assist you by sending out the correct size. (You may be responsible for shipping costs of the new product being sent out.)

Our customized bracelets are handmade especially to the size you ask, so we unfortunately can not refund or exchange for a size problem.

Brother & Sisters does not handle returns and exchanges for Brother & Sisters products purchased outside of www.brother-and-sisters.com. Please contact the company where you purchased the Brother & Sisters product.

Warranty

The warranty is valid one year from the date of the purchase. The warranty covers manufacturing errors and quality problems. It is not valid if the damage is caused by incorrect usage and/or accidents.

Make sure you contact the Brother & Sisters support team as soon as the manufacturing error has been discovered (until 7 days after you discover it). When contacting the support service, please specify your full name, order number and a detailed description of the issue at hand. We also need a photo clearly showing the defect.

Please send an email to support@brother-and-sisters.com

Faulty delivery

If you have not received what you ordered, make sure you contact Brother & Sisters support team as soon as it has been discovered. When contacting the team, please specify your full name, order number and a detailed description of the issue at hand. It is your responsibility to make sure the shipping address is complete and correct.

We are NOT responsible for unclaimed, lost or returned items due to an incorrect address provided for shipping. If, for example, you forgot to include your apartment number and the package is returned to us, we are charged for the return shipping. We have already incurred the cost to ship your product and to ship it back. If you would like your package resent you must pay an additional fee (5€ for Standard Shipping and 15€ for Express Shipping) by PayPal and we will resend it right away.

Please email the support team on support@brother-and-sisters.com

Intellectual property rights

All intellectual property rights on the website are owned by Brother & Sisters Group LP. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of Brother & Sisters Group LP.

The www.brother-and-sisters.com website may include user generated content from e.g. social media applications. Brother & Sisters Group LP does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service. You can use the  contact form on our website or email the customer service on contact@brother-and-sisters.com