INTERNATIONAL SHIPPING
We do not have control over customs and are, therefore, not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times (does not include weekends/public holidays)
- International Standard Shipping: 5-10 business days (tracking system)
- International Express Shipping: 3-5 business days (tracking system, signature on delivery and warranty)

SHIPPING EXCLUSIONS
We currently ship worldwide to all countries except United Kingdom. This is due to La Poste (French postal service) international shipping which doesn't allow to track the parcels. We hope to offer shipping options to these countries in the near future.

Please note that the International Standard Shipping is without signature on delivery and warranty. It means that the parcel will be delivered to your mailbox and the non-receipt declarations are excluded from the compensation procedure (if the tracking status indicates that the parcel is delivered.) This is why you have the possibility to chose the International Express Shipping which is delivered against signature and have a warranty, which will have the effect of being able to have an appeal in case of dispute delivery.

Delayed delivery in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur in-road and we seek your understanding and patience should this occur. 

If you did not receive your order after 30 days since your order was placed, please email support@brother-and-sisters.com. We will not respond to complaints regarding orders placed less than 30 days ago. Internationally delivery is dependant not only on La Poste (French postal service) but on the timeliness of your local postal service. We will then open a support ticket and investigate the location of your order. If your item is deemed lost in transit, we will resend a replacement order no earlier than 10 business days after we receive an answer of the investigation. 
 
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (5-10 business days) is different from shipping time and should be added to the total delivery time. Due to the important number of orders, the processing time takes 5-10 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). 

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be send to you.

CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 24 hours as your order might have already been processed. 

Please contact us by email at contact@brother-and-sisters.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Thus, the reshipping costs will be made at your own expense.

SEPARATE PACKAGES
In some instances, an order may be split into different packages for any of the following reasons: 
- Certain items may be on backorder 
- Weight restrictions for regular shipping imposed by the post office