Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
All private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies only in the case that Brother & Sisters is notified within this period, and in the case the product and it’s original packaging can be returned in the same condition as when received.
To exercise your right and receive the necessary information, you must contact the Brother & Sisters support team. Specify your request and make sure to provide your order number. Fill in the contact us form.
Return shipping is paid by the consumer. You are responsible for the package until it reaches us. For this reason, we recommend that you send the package with a tracking option. For the refund, we use the same payment method you used for the original transaction. Brother & Sisters reserves the right to reject returns or exchanges if the conditions are not met.
If you would like to exchange your jewelry for another size (if it is not a customized size), simply send it back to us, unworn and we will assist you by sending out the correct size. (You may be responsible for shipping costs of the new product being sent out.)
Our customized bracelets are handmade specifically to the size you ask for, so we unfortunately cannot refund or exchange for a size problem.
Brother & Sisters does not handle returns and exchanges for Brother & Sisters products purchased outside of www.brother-and-sisters.com. Please contact the company where you purchased the Brother & Sisters product.
The warranty is valid for one year from the date of the purchase. The warranty covers manufacturing errors and quality problems. It is not valid if the damage is caused by incorrect usage and/or accidents.
Make sure you contact the Brother & Sisters customer service as soon as the manufacturing error has been discovered (up to 7 days after you discover it). When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. We also need a photo clearly showing the defect. Please contact us.