Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Brother-and-sisters.com reserves the right to charge a handling fee on all returned products.
Within 30 days from the date the order was placed, we will accept the return on full refund (except the shipping cost). Just before you ship anything back to us, let firstname.lastname@example.org know.
Within 1 year of the purchase we will accept return/exchanges for quality problems. You will need to provide photos/video of the issue BEFORE a return , so please write to email@example.com when you feel something is not right with your jewelry.