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FAQ

WHY YOUR PRICES ARE SO ATTRACTIVE?
Our philosophy is to give you "Luxury jewelry without the luxury price". How are we making that? We don't spend a pile of money for advertising and having a sober packaging for our accessories. And the last thing, is that our margin is not as high as other sellers have. Our purpose is to give you good-quality products at affordable prices.

WHAT'S MY ORDER PROCESS ?
Your order is processed as soon as you make your order. Your shipping details will be sent 5-10 business days by one our employee. If you have any questions send us an email at contact@brother-and-sisters.com

HOW DO I CHANGE OR CANCEL MY ORDER?
Please let us within 24 hours of a cancellation. If not, you will have to wait until your product arrive and ship it back to us! We will make sure to respond as soon as possible at contact@brother-and-sisters.com

WHAT IS YOUR RETURN POLICY?
You will get a full refund if articles come with quality issues or are broken. You are also eligible of replacing your items within 12 months. If you have any questions, send us an email at contact@brother-and-sisters.com

I DIDN'T RECEIVE ANY EMAIL CONFIRMATION?
Please make sure the email is not in your junk and that you have waited at least 15-20 minutes. If you received nothing, send us an email at contact@brother-and-sisters.com and we'll get back to you shortly.

HOW SAFE IS YOUR WEBSITE?
Our store is protected by the most up-to-date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only McAfee Secure, but we also allow for payment’s including Stripe & PayPal – the safest online payments system available.

I AM A FASHION BLOGGER; HOW CAN WE WORK TOGETHER?
If you have followers on Instagram, Facebook or a great blog, please be sure to send us an email at contact@brother-and-sisters.com