Shipping Protection

Protect your order from damage, loss, or theft during shipping.

Brother & Sisters jewelry is crafted with a range of superior materials. You have the liberty to select from our 304L Stainless Steel pieces with a Gold, Rose Gold or Silver finish.

What are our 304L Stainless Steel products made of?

• The foundational material for these items is 304L Stainless Steel
• The available finishes include authentic Gold and Rose Gold
• High-quality materials that promise never to fade, rust, tarnish, corrode, or stain
• Water-resistant, perfectly suitable for wear under any conditions
• Hypoallergenic casted material ensures that our pieces won't cause irritation or discoloration

What do our Silver, Gold and Rose Gold finishes consist of?

• The base material for our Silver pieces is 304L Stainless Steel, featuring an e-coat to prevent tarnishing.
• Our Gold pieces start with a 304L Stainless Steel base, which is then given a rich gold finish for the lavishness of fine jewelry at a fraction of the price.
• 304L Stainless Steel jewelry is highly corrosion-resistant, which significantly reduces the chances of tarnishing.

Jewelry Care

Our jewelry rooted in 304L Stainless Steel is resistant to both tarnish and water. Avoid exposing it to harsh chemicals and cleaning agents (like detergent, bleach, perfume), as they might damage the gold or silver finish, leading to tarnish or discoloration.

Preserve the brilliance of your jewelry by gently wiping it with a non-abrasive cloth for a streak-free shine. A solution of mild soap and room temperature water with a soft cloth can be used to cleanse your pieces. Ensure they are thoroughly dried before storing. For removing tarnish from silver-finish jewelry, a mild mix of baking soda and water works effectively.

Your jewelry will arrive in a stylish Brother & Sisters box, making it an excellent gifting option!

Shipping

Preparation and Dispatch

Non-personalised jewellery: prepared and dispatched within 48 to 72 hours.

Personalised jewellery: 3 to 5 additional business days of crafting before dispatch.

Delivery

Your order is then delivered by our carrier, with a tracking number sent by email as soon as it ships. Business days are Monday to Friday (GMT+1), excluding weekends and public holidays. For international orders, duties and taxes are included at checkout—you won't be charged upon delivery.

Your Delivery Address

By placing an order, you confirm that your shipping address is complete and accurate. Please double-check all details before completing checkout.

If your order cannot be shipped due to an incorrect or incomplete address, we will contact you by email to request the correct details. You have 30 days from the order date to respond. Once we receive the updated address, we will proceed with shipping your order.

If we do not receive a response within 30 days, the order will be considered abandoned and will not be eligible for a refund. The case will be closed. However, we can still ship the order once we receive the correct address.

If your order cannot be delivered "Delivery failed" due to an incorrect or incomplete address, we will contact you to request the correct details. A €20 reshipment fee will apply before the order can be resent.

Please respond to our email or contact us at [email protected] with the correct address within the 30-day window.

Order Marked as Delivered but Not Received

If tracking shows "delivered" but your package hasn't arrived, please check with your local post office for proof of delivery. We also recommend asking neighbours or building management, as occasional delivery errors are beyond our control.

If you still can't locate your package, contact us at [email protected] with all relevant details. Depending on the circumstances, we may offer store credit or a free reshipment at our discretion. We're unable to issue refunds for orders marked as delivered.

30-Day Returns

Changed your mind? Return your order within 30 days of delivery. Returned within 14 days of delivery, the price you paid is refunded; from day 15 to day 30, a 20% processing and restocking fee is deducted. Exchanges carry no fee.

30-Day Exchanges

Wrong size or want a different style? Exchange within 30 days of delivery.

Protect your order from damage, loss, or theft during shipping.

Lifetime Warranty

Every item we sell has a Lifetime warranty because we stand behind it wholeheartedly. One of our products will be fixed or replaced if there are any problems with it. We cover fading, missing stones, and other manufacturer flaws with our Lifetime Warranty.

Email Us

[email protected]