WHY ARE YOUR PRICES SO ATTRACTIVE?
Our philosophy is to give you "Luxury jewelry without the luxury price". How are we able to do that? We don't spend a pile of money on advertising and have simple packaging for our accessories. And the last thing is that our margin is not as high as that of other sellers. Our purpose is to give you good-quality products at affordable prices.
WILL THE JEWELRY TARNISH WITH THE TIME?
No, it will not. We are using stainless steel for most of our products which allow us to wear them every day. If you are buying silver jewelry, with time it can become a little bit darker which is a normal thing for the silver metal. To avoid that, we advise you to remove jewelry before washing hands, swimming, applying products (e.g. perfume, hairspray, soap, or lotion), and/or on events where you can sweat.
WHAT'S MY ORDER PROCESS?
Your order is processed as soon as you make your order. Your shipping details will be sent within 2-3 business days by one of our employees. If you have any questions, feel free to contact us.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please let us know within 24 hours of a cancellation. If not, you will have to wait until your product arrives and ship it back to us! (return shipping is paid by the consumer) Fill in the contact us form.
WHAT IS YOUR RETURN POLICY?
You will get a refund if articles come with quality issues or are broken. You are also eligible for your items to be replaced within 30 days from the order day if there are manufacturing errors or quality problems. If you have any questions, feel free to contact us.
I DIDN'T RECEIVE ANY EMAIL CONFIRMATION.
Please make sure the email is not in your junk and that you have waited at least 15-20 minutes. If you received nothing, feel free to contact us and we'll get back to you shortly.
HOW SAFE IS YOUR WEBSITE?
Our store is protected by the most up-to-date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only McAfee Secure, but we also allow for payment including PayPal & Stripe – the safest online payment systems available.
I AM A FASHION BLOGGER, HOW CAN WE WORK TOGETHER?
If you have followers on Instagram, Facebook or a great blog, please be sure to contact our promoters on Instagram at @brotherandsistersbs or by Messenger at